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Refunds & Returns

At Xrete Shop, your satisfaction is our top priority. We’re committed to ensuring you have a seamless shopping experience and complete peace of mind when shopping with us.

Order cancellation

We understand that plans can change. You can cancel your order any time before it ships. If you’ve already paid and need to make changes or cancel your order, please contact us as soon as possible at support@xrete.shop or via our Contact Us page.

Refunds

We proudly stand behind our products and offer the following guarantees to ensure your satisfaction:

  • Full Refund:
    If your order does not arrive or is lost in transit.
  • Guaranteed Delivery Time:
    If your order does not arrive within the guaranteed time (a maximum of 45 business days, excluding a 1–3 business day processing period).
  • Not as Described:
    If your item differs from the product description, we’ll issue a full or partial refund based on your preference.

Exceptions Where Refunds Are Not Available:

  • If your order does not arrive due to factors within your control (e.g., incorrect shipping address, …etc).
  • If your order is delayed due to exceptional circumstances outside our control (e.g., customs delays, natural disasters).

Hassle-Free Returns:

We stand by the quality of everything we sell. If you’re not completely satisfied with your purchase, returning it is easy:

  • 14-Day Money-Back Guarantee:
    You can return your item within 14 days for a full refund.

  • Free Returns for Defective or Misrepresented Items:
    If the product is defective or not as described, we’ll cover the return shipping cost.

  • 14-Day No Questions Asked Returns:
    Simply contact us within 14 days if you’ve changed your mind. You’ll need to return the product at your expense, but we’ll promptly process your refund or exchange.

How to Return an Item:

  1. Contact us at support@xrete.shop or via our Contact Us page.
  2. We’ll guide you through the return process and provide authorization.
  3. Once we receive the returned item, your refund or replacement will be processed promptly.

Why Shop with Us?

  • Confidence Guaranteed: Shop knowing that your satisfaction is always protected.
  • Transparent Policies: Clear and simple terms with no hidden conditions.
  • Quick and Friendly Support: We’re here to help every step of the way.

Have questions or concerns? Don’t hesitate to reach out—we’re always happy to assist!